At Chelmara Milano, we value every detail — including your post-purchase experience. If for any reason you need to request a return or exchange, we’re here to assist you promptly and respectfully.
Return Period
You may request a return within 7 calendar days after receiving your order, in accordance with the Consumer Protection Code.
Return Conditions
To ensure your return is approved, the following conditions must be met:
The product must not have been used
It must be in the same condition as received
It must be in the original packaging
Proof of purchase (receipt or order number) must be provided
Important:
Please do not send the product directly to the manufacturer. Contact us through our official support channel to receive the correct return instructions.
Exchanges
We offer exchanges only for items with manufacturing defects or damages.
If this is your case, please email our support team with photos and a description of the issue.
We’re ready to help and will find the best solution for you.
Refunds
Once we receive and inspect the returned product, you will be notified via email about the approval or rejection of your refund request.
If approved, the refund will be processed automatically to your credit card or original method of payment within a few business days.
Delayed refund?
If you haven’t received your refund yet:
Double-check your bank account
Contact your credit card company
Contact your bank (there may be internal processing times)
Still unsure? Reach out to us via our support channel
Sale Items
Refunds for items purchased on sale will be based on the amount paid at the time of purchase.
How to Request a Return or Exchange
Send an email to our support team through the “Contact Us” menu, including your order number and the reason for your return or exchange.
Our team will reply within 24 business hours with full instructions.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
