At Chelmara Milano, we take care of every detail to ensure your shopping experience is safe, transparent, and elegant from start to finish. Our products are shipped with tracking and full delivery guarantee.
1. PRODUCT SHIPPING
1.1. Origin and Delivery Time
We work with selected suppliers in Brazil and abroad (including Switzerland, the United States, and Asia), ensuring a curated selection of exclusive pieces.
Once your payment is confirmed, your order is prepared and shipped. The average delivery time is between 1 to 3 business weeks, which may be extended during specific periods such as:
Strikes, breaks, or high demand at the postal service
Promotional periods or national holidays
Exceptional events (pandemics, natural disasters, etc.)
1.2. Guaranteed Shipping
All orders are shipped with insurance against loss and include online tracking. If your product is not delivered within 90 business days after dispatch, we will issue a full refund of the amount paid.
Your order may be delivered in separate packages if items are shipped from different suppliers. This is completely normal.
2. ORDER TRACKING
The tracking code will be sent to your email within 2 to 7 business days after payment confirmation.
Tracking updates may take 5 to 10 business days to appear on the postal or carrier system.
You will be able to follow the complete journey of your order directly through the tracking link.
Our team is available to assist you if you need help with tracking.
3. IMPORTANT DELIVERY CONDITIONS
3.1. Correct Address
Shipping is based on the information provided by the customer at the time of purchase. Please double-check your delivery address when placing your order. Chelmara Milano is not responsible for mistakes or omissions in this data.
3.2. Recipient Unavailable
The postal service will attempt delivery up to three times.
If no one is available at the delivery address, the package will be sent to the nearest post office and must be picked up within 7 calendar days.
If the order is returned to the sender due to non-pickup, a new shipping fee will be required for reshipment.
3.3. Incorrect or Incomplete Address
If the address is incorrect or incomplete and the order is returned, we do not issue refunds. The customer will be responsible for the cost of a new shipment if they wish to receive the item.
3.4. Taxed Products
If there are any customs duties or import taxes, Chelmara Milano will fully cover these expenses. You only pay the amount shown on the website — no surprises.
4. DELIVERY COMMITMENT
We guarantee that your order will be delivered safely — or your money back.
Our commitment is to your trust, your satisfaction, and to a shopping experience that values your time and your investment in our pieces.
By completing your purchase, you agree to the terms outlined in this policy.
If you have any questions, we’re available through our Contact Us channel.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
