Privacy Policy

At Chelmara Milano, your trust is our priority. Your data is handled with responsibility, security, and full transparency.

1. Information We Collect
When you make a purchase on our website, we collect essential information such as your name, email, shipping address, and payment details.
While you browse our site, we may also collect technical data such as your IP address, browser, and operating system to enhance your experience.

If you allow it, we may send you email communications with news, updates, and content related to Chelmara Milano.

2. Consent
How do we obtain your consent?
When you provide personal information to complete a purchase, verify your payment, or request a service, we understand that you consent to the collection and use of this information for those specific purposes.

For secondary purposes, such as marketing campaigns, we will ask for your explicit consent or provide an option to opt out.

How can I withdraw my consent?
If you wish to withdraw your consent, please contact our team via the email provided on the customer service page. The removal will be processed promptly and with respect for your decision.

3. Information Disclosure
We may share your data only when required by law or in the event of a violation of our Terms of Service.

4. Secure Platform and Payments (Shopify)
Our website is hosted on Shopify, a globally recognized platform known for its secure and robust e-commerce structure.
Your data is encrypted and protected by secure servers and firewalls.

When making a direct payment, your credit card data is encrypted using PCI-DSS (Payment Card Industry Data Security Standard) protocols and is used only as long as necessary to complete the transaction. After that, it is automatically deleted.

5. Third-Party Services
Some services provided by partners — such as payment gateways and shipping carriers — may access certain data to fulfill contractual obligations.
These partners have their own privacy policies, and we recommend reviewing them to understand how your data is handled.

Please note: when you access external links from our site, you are subject to the privacy policies of the destination site.

6. Data Security
We follow strict security protocols to protect your personal data from loss, unauthorized access, alteration, or destruction.

All transactions are conducted in a secure environment (SSL) and encrypted using AES-256 technology, ensuring maximum protection.

7. Cookies
We use cookies to enhance your browsing experience. You may choose to accept or disable them at any time.
Among the cookies we use are:

_session_id: identifies your browsing session

_shopify_visit: tracks visits for traffic analysis

cart: stores the items in your cart

storefront_digest: identifies authorized visitors in protected stores

8. Age of Consent
By using our site, you declare that you are of legal age in your jurisdiction or have authorization to allow the use of the site by your minor dependents.

9. Changes to This Policy
We reserve the right to update this Privacy Policy whenever necessary.
We recommend reviewing it periodically. Changes take effect immediately upon publication.
In the event of a company merger or acquisition, your data may be transferred to the new administrators, ensuring continuity of service.

Questions?
If you have any questions about this policy or would like to speak with our team, please contact us through the Contact Us channel.
We’re here to assist you with the care and attention you deserve.